1. Introduction
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our services. We are committed to maintaining the privacy and security of your personal data in compliance with applicable laws, including the Protection of Personal Information Act (POPIA) in South Africa.
2. Information We Collect
We may collect various types of personal information, including but not limited to:
- Contact details (such as name, email address, phone number)
- Account and login information
- Payment and transaction details
- Browsing behavior and device information
- Any other information you voluntarily provide
3. How We Collect Information
We collect personal information through:
- Direct interactions (e.g., when you sign up, contact us, or complete forms)
- Automated technologies (e.g., cookies and tracking technologies)
- Third-party sources where permitted by law
4. Use of Personal Information
We use personal information for purposes including:
- Providing and managing our services
- Processing transactions and payments
- Improving user experience and website functionality
- Complying with legal obligations
- Marketing and communication (subject to consent where required)
5. Sharing of Personal Information
We do not sell personal data. However, we may share it with:
- Service providers assisting with business operations
- Legal or regulatory authorities if required by law
- Business partners with consent where applicable
6. Data Security
We implement reasonable security measures to protect personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law.
8. Your Rights
Under South African law, you may have rights including:
- Accessing your personal information
- Requesting corrections or deletions
- Objecting to processing or withdrawing consent
- Lodging a complaint with the Information Regulator
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze site traffic, and provide personalized content. You may control cookie preferences through browser settings.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to review their policies.
11. Changes to This Policy
We reserve the right to update this Privacy Policy. Any changes will be posted on our website.
12. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us through our designated support channels.